In this modern day and age, everything around us is evolving. This statement is not limited to biology – it applies to the tertiary sector as well. An honorable mention in this sector is the food industry. Restaurant technology, regardless of time, will always be the front-runner of how the general public might perceive a restaurant. Studies done in the matter dictate that guests are often curious to know how long they’ll have to wait before they get a table and if/or they can book their table online and show up when the time is right. Keeping this in mind, the need for a reservation system has increased exponentially in the past few years. Let us look into a few benefits that this added feature shall provide!
1) Efficient management
There are several ways in which the running and ongoing operation of the restaurant will be affected by this installment. First and foremost, you’ll know what to anticipate. You’ll be aware of how many people will be here at any given time. Likewise, you can keep staff that serves this best and not keep extra staff on hand.
A reservation system will positively influence your host as well since they won’t have to worry about answering calls and things of the sort. Their whole energy will be directed towards the guests that arrive in their particular time-slots. Furthermore, this will also enable the host to be less concerned about losing customers on the phone due to missed calls, which happens frequently. The most that they’ll have to concern themselves with is sending a reminder text message to those who have already reserved their seat – and if the app is good enough, the app might send a reminder text automatically.
A reservation system will also prevent over-booking and double-booking. This also essentially means that if a customer decides to cancel their reservation, the real-time waiting on the app will ensure that the new slot can accommodate someone else. The last thing a restaurant wants is to anticipate guests that won’t be showing up – this can be prevented by the use of an online booking system.
2) A better guest experience
Several studies dictate that customers often state that ‘online reservation’ is the most helpful feature that they can make use of. Having an online booking method enables customers to reserve their seat without any hassle of calling etc. Furthermore, for customers that are regular, the app can have a database which stores all their relevant information. This would ensure that all the customer has to is chose a date and the app will handle everything accordingly – that is if it’s a birthday or an anniversary. Additionally, this will give the customer access to real-time waiting time and see where they can find a booking easily.
Reservation management and QSR
QSR’s DineTime solution provides the complete package in this regard and can accommodate you wholly. Coupled with a power restaurant reservation system, you can also have a look at what DineTime can offer you!